Before Your Trip

SCG trip costs must be paid in full before your start date and time. You will receive an email 2-3 days prior to your trip to reconfirm your date(s), meeting location, and times. We will also tell you about current weather conditions and answer any last minute questions you may have.

Arrival

If you are rock climbing at Stoney Point, Point Dume or Joshua Tree you will meet your guide at those locations. Directions to Stoney Point, Point Dume or Joshua Tree will be sent by email 2-3 days prior to your scheduled trip.

Once you arrive and meet your guide, you will be required to sign a Release and Acknowledgement of Risk form (unless sent by email prior). A parent/legal guardian must sign this form for participants under the age of 18. Therefore, if you are accompanying a minor that is not your child, please arrange for this form to be signed by the participant’s parent/legal guardian prior to arrival. Contact us if you would like the waiver to be emailed to you.

Cancellations and Rescheduling

We understand that life is full of surprises. If you need to make a change to your scheduled reservation, get sick or your plans have to change, give us a call ASAP and we will do our best to accommodate. We require a 7-day notice for rescheduling or canceling your trip. If you reschedule or cancel within that 7-day window your trip is non-refundable. Thanks for your understanding and cooperation!

No-Show Cancellations

Please note that a no-show cancellation is considered after one hour of not showing up to your predetermined meeting time without communication via email, text, or call. Kindly reach out if anything changes in your schedule.

Cancellations due to bad weather

Joshua Tree - If there is bad weather during your trip (we will reach out 1-2 days prior for weather updates) we will give you the option to reschedule, cancel or allow our knowledgable guides to navigate the weather inside the park. Joshua Tree National Park is the size of Rhode Island, so there is always somewhere dry you can climb. We consider bad weather to be 50% chance of rain or a red weather warning for wind gusts up to 40mph or higher. Any weather that falls beneath these parameters do not fall under this cancellation policy.

Stoney Point - Since the rock at Stoney Point is sandstone, it is best practice to wait 3-5 days for the rock to fully dry out from rainfall to begin rock climbing again. We will be paying close attention to the weather for this location, as to give our guests weather updates as soon as possible. If bad weather happens to fall on your reservation date, we will issue a full refund 48 hours prior to your trip. If you cancel within those 48 hours we can only issue a 50% refund.